1. Who We Are
Elevation Global Property (“we”, “us”, or “our”) is a luxury real estate agency operating across London. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.
For any privacy-related enquiries, contact us at info@elevationglobalproperty.com.
2. Information We Collect
We may collect the following categories of personal data:
- Identity data — name, username, title.
- Contact data — email address, telephone number, postal address.
- Property preference data — property type, budget, location preferences, and requirements you share with us.
- Technical data — IP address, browser type and version, time zone, operating system, and platform.
- Usage data — information about how you use our website and services.
- Marketing data — your preferences for receiving marketing communications from us.
3. How We Collect Your Data
We collect data through:
- Direct interactions— when you submit an enquiry, register an account, fill in a “List Your Property” form, or contact us by email or phone.
- Automated technologies — as you interact with our website, we may automatically collect technical data via cookies and similar technologies.
- Third parties — analytics providers, advertising networks, and search platforms.
4. How We Use Your Data
We use your personal data to:
- Respond to your property enquiries and provide our services.
- Match you with suitable properties based on your preferences.
- Send you relevant property alerts and marketing communications (where you have consented).
- Improve and personalise your experience on our website.
- Comply with legal and regulatory obligations.
- Prevent fraud and ensure the security of our platform.
5. Legal Basis for Processing
We process your personal data under the following lawful bases (UK GDPR):
- Contractual necessity — to perform a contract with you or take steps at your request before entering a contract.
- Legitimate interests — for our commercial interests, provided these are not overridden by your rights.
- Consent — where you have given clear consent for us to process your data for a specific purpose (e.g. marketing emails).
- Legal obligation — to comply with a legal or regulatory requirement.
6. Data Sharing
We do not sell your personal data. We may share it with:
- Service providers acting as data processors (hosting, analytics, CRM).
- Professional advisers (solicitors, accountants, insurers) under confidentiality obligations.
- Regulatory bodies and law enforcement where required by law.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Enquiry data is typically retained for up to 2 years; client transaction records may be held for up to 7 years for legal compliance.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request erasure of your data (“right to be forgotten”).
- Object to or restrict processing of your data.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, email info@elevationglobalproperty.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
We use cookies to improve your experience. Please see our Cookie Policy for full details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.